Is “IT Support as a Service” the Next Big Thing for SMEs in a Post-Pandemic World?

BY rampuptechnosolutions November 6, 2023
  • From SaaS to PaaS to DaaS, the “as a service” trend has taken the world of technology by storm – but is ‘IT support as a service’, also known as ITaaS, next? 
  • Similar in concept to outsourced or remote IT support, the ‘as a service’ model allows SMEs to enjoy the full benefits of an in-house IT team without many of the costs associated.  
  • In this article, we explain what IT support as a service (ITaaS) is, how it works, and why it might be the best choice for UK-based SMEs in 2022 as we all bounce back from the global pandemic.
  • Introduction 
  • When it comes to business models, the internet pretty much changed everything.  
  • From e-commerce to same-day deliveries and sponsored results, the way we do business has exploded in recent decades.  
  • One particular model which is taking the B2B space by storm is the “as a service” model. We’ve covered these acronyms in depth before, so today we’re focusing on a relatively new one: IT support as a Service, or IT as a Service.  
  • Could ITaaS be the answer for your business in a post-pandemic world?  
  • What is IT as a Service (ITaaS)? 
  • The ‘as a Service’ label that we see so frequently, including in the context of IT as a Service (ITaaS) is a bit of a misnomer – because it’s a model which has existed for decades. 
  • Simply put, ITaaS is a business model whereby IT services are delivered by a third-party and paid for on a contractual basis – usually monthly. Similar to other ‘as a Service’ business models, like SaaS or PaaS, the customer subscribing to the service will pay a monthly fee in exchange for core IT support services.  
  • An ITaaS business is essentially the same as a Managed Service Provider, or MSP, and can provide various services including: 
  • Day-to-day systems monitoring 
  • Patch and update management 
  • Troubleshooting and problem resolution 
  • New user setup and configuration 
  • Backup and disaster recovery 
  • IT strategy and consultancy 
  • Of course, the specific IT support services each ITaaS business delivers will differ, but that gives you a general idea. And, wouldn’t you know it, our IT support agreements at Get Support offer all of the above (and more).